承诺：我们将严格保密你提交的个人信息，高度重视你反馈的问题内容，及时评估改进建议，为提供一个安全和舒适的运行环境而努力。
Commitment: We will strictly keep your personal information confidential, attach great importance to the issues you have reported, promptly evaluate and adopt improvement suggestions, and strive to provide a safe and comfortable operational environment.
  • 旅客（Passenger）
  • 工作人员（Staff）
备注：该选项与“是否填写撞击确认单”关联，若确定已填写撞击确认单，必须上传附件作为证据。 Note: This option is linked to ‘Whether the collision confirmation form has been completed.’ If it is confirmed that the form has been completed, an attachment must be uploaded as evidence.
填写事件发生的实际日期。Please enter the actualdate the event occurred.
填写事件发生的实际时间。Please enter the actual tine theincident ocaured.
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